- 95% Overall Employee Satisfaction Rate.
- 89% of our employees would recommend Staffing Solutions Pro as a place to work.
- 61% of our Hired employees came from employee referral.
- Turnover Rate of 8% against the BPO industry average of 20-25%.
- Hiring Completion Rate of 100% with 62% met within 5 business days.
- Diverse Talent Pool:
79% – outbound, sales and CS experienced employees
76% – inbound, CS and Sales
30% – back office VA and Chat
- 100% of the employees on the phone and leaders have call center experience with an Average tenure in the industry of 4 years.
- Systematic Launching Process
- Calibrated Training and Nesting Process
- Daily/Weekly/Monthly Reporting
- Call Quality Assurance
- Balanced Scorecard
- Performance Improvement Process before removal
- Monthly Employee Engagement Activities
- Quarterly Rewards and Recognition Programs
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Staffing Solutions Pro is one of the top leading companies that have the most skilled Virtual Assistants today, due to it’s welcoming vibe that helps them feel comfortable and a step by step zero to hero trainings.
Hamden, CT 06514 United States