OUR TEAM

Human Resource

  • 95% Overall Employee Satisfaction Rate.
  • 89% of our employees would recommend Staffing Solutions Pro as a place to work.
  • 61% of our Hired employees came from employee referral.
  • Turnover Rate of 8% against the BPO industry average of 20-25%.
  • Hiring Completion Rate of 100% with 62% met within 5 business days.
  • Diverse Talent Pool:

79% – outbound, sales and CS experienced employees

76% – inbound, CS and Sales

30% – back office VA and Chat

  • 100% of the employees on the phone and leaders have call center experience with an Average tenure in the industry of 4 years.

Operational Support

  • Systematic Launching Process
  • Calibrated Training and Nesting Process
  • Daily/Weekly/Monthly Reporting
  • Call Quality Assurance
  • Balanced Scorecard
  • Performance Improvement Process before removal
  • Monthly Employee Engagement Activities
  • Quarterly Rewards and Recognition Programs

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Staffing Solutions Pro is one of the top leading companies that have the most skilled Virtual Assistants today, due to it’s welcoming¬† vibe that helps them feel comfortable and a step by step zero to hero trainings.

ABOUT US

Hamden, CT 06514 United States

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